Feedback from Our Clients:



"I wanted to send you a quick note to say THANK YOU so much! The survey that you did for us for the Boston Flower& Garden Show proved to be a treasure trove of information. I am currently using the data for help in planning next year’s media buy. But that is just one element of usefulness for me. Your help in defining the survey questions and logical flow was invaluable. As a result we have already been able to increase sales from the same period last year. I also appreciate your turn key operation. All I had to do was point out your set-up area, and leave you to it! This gave me one less thing to worry about as we prepared to open the show. And best of all, as you began identifying trends in answers, you came to me before the first day even ended to point out some issues that we were able to correct before opening the next day. This improved the experience of our attendees and took away any potential negative reactions to the show. I have worked with other survey companies at our various shows in the past, and you are by far the best! I look forward to working with you on our future events.Barbara Pudney, VP, Paragon Group (Boston Flower & Garden Show)


 “We have used Lanie and Touch Poll to survey patrons at ArtiGras on two occasions. Her company provided excellent service from start to finish on each project. Lanie is extremely thorough and makes sure we don't miss anything in preparation for the event. At the event, her team is very professional and captures a high rate of patrons to complete the survey. The results are sent to us in a timely manner for evaluation and are invaluable in targeting new sponsors, planning future marketing campaigns and determining new programs and services for our event. I highly recommend Lanie and Touch Poll for any event that wants to see a high return on investment in surveying.” Suzanne Neve, Former Event Director, ArtiGras Fine Arts Festival, North Palm Beach Chamber of Commerce


 “Lanie Shapiro has a unique business with surveying audiences. There are many intricacies to getting a significant survey result and Lanie knows the methods to draw the information from your audience, and to deliver you the answers you may be looking for. I have contracted Lanie in outdoor event settings, which are not always ideal. She has literally weathered all conditions from blaring hot sunshine to cold driving rain. Results were still delivered as expected. I have also used the service as a follow up post event with the local businesses, which assisted us in future planning. The TouchPoll business attitude is one of success, and hiring Lanie will create more success in your future. The audience survey method works, and many of the persons participating are happy to give their opinions on a touch screen. There is a certain curiosity and Lanie and her staff play well with the audience.“ - David Erickson, Project Marketing”


"TouchPoll has conducted our evaluation process for our conference for the last four years. We previously only had paper evaluations and the time and labor it took to consolidate them into a useful report was excessive. They work with us to customize the survey so that we could gather all of the information we need and consolidate it into a report that helps us tremendously in our planning. TouchPoll’s staff is very professional and gracious and as a result, our attendees are pleased to participate in the survey. In the phases of planning, execution and reporting they are prompt and dependable. I do not hesitate in recommending them to any organization that wants accurate and useful feedback from its constituents."-Lynn Daines, Governor's Hurricane Conference


“TouchPoll has worked as a real partner for us at the Miami International Film Festival. We have not only been able to confirm the demographics of Festival supporters, but we have gained invaluable information about how to reach them.” - Carol Ann Lafferty, Former Managing Director, Miami International Film Festival


"Touch Poll South Florida has helped us find out who our audience is and better target our advertising for our large-scale community events. The service is easy to implement in any event and is appreciated by our attendees, as it demonstrates that we value their input.”- Pam Solomon, Public Information Officer, City of North Miami


"The City of Coconut Creek has worked with TouchPoll South Florida for several of our special events this past year and we have been very pleased. Lanie and Robert Shapiro take the time to find what the goals are for each event and help create questions that will help achieve these goals. Each step of the survey process is handled professionally and effectively. From the creation of the questions, to the graphics for the survey, through the actual survey taking and finally the printed results, the experience was pleasant, simple and informative. The graphs make the results easy to read and understand and the participant’s comments are very helpful. I would not hesitate to recommend TouchPoll South Florida to other cities, events or businesses. From start to finish, TouchPoll South Florida works diligently to satisfy the client’s interest and goals." -Toni Shreffler, Special Events Coordinator, City of Coconut Creek


"TouchPoll South Florida was a wonderful company to work with. In the middle of a large scale event, you need to work with people that can adjust to change quickly, think quickly and do so with a smile on their face. Lanie understood the aspects of events that make communication difficult. She easily overcame this issue by being persistent and courteous at the same time. TouchPoll South Florida services proved to be a big asset to our event. We were able to use the precise information given to us by Touch Poll for securing extra funds through our grant applications."-Sarah Martin, Former Executive Director, Downtown Delray Beach Marketing Cooperative


"Lanie accommodates and enlightens every work relationship. Working with Lanie always results in a business relationship that is stronger at the project's completion than it was at the onset. Her standards are superior, expectations are high, and work products stellar - always delivered with a smile. Working with Lanie encourages me to be the best professional I can be" - Rachel Waterman, Grant Writer/Community and Economic Development Specialist


"Thank you, Lanie for the survey results. The report is beautiful and informational and will be a wonderful road map for our future.  You were awesome to work with!" - Jana Filip, Expo Director, U.S. Sport Aviation Expo, Sebring Airport Authority


"It's always a pleasure working with Lanie! She delivers on everything she does. The value of her service is quite reasonable and has assisted me in identifying my audience so I can deliver better service to our event attendees." - Ula Zucker Williams, Executive Producer, "Jazz in the Gardens"


"Lanie is a "ball of fire" professional! I met Lanie at the FFEA Conference back in 2006 and I was so happy to contract TouchPoll for the City of Doral's Holiday event in 2007. Her and her team gathered over 600 surveys at an event where we averaged 50 in previous years! I know this was largely due to her leadership and energy working the event to gather accurate data. The value of her service was evident, the survey assessment was very detailed and provided the City with information we had never been able to gather before. I highly recommend doing business with Lanie. Thanks TouchPoll!" - Marly Quincoces, Award Winning Event Producer

"I just finished going through the report you sent summarizing the results from the audience survey you created for our event last week.  There was definitely some very interesting info… and some surprising information, too.  I was also very interested by the comments you collected, which will be so helpful for future planning.  Great job!  But, then, that’s what I’ve come to expect over the years from TouchPoll of So. FL!  You’re the best!  PS – You had a great team with you this year too!" - Elaine Parker, Assistant Director of Development, National Young Arts Foundation

“The service received from TouchPoll was very professional and prompt. The quality of the reports was amazing! The info we received is definitely going to help us earn more grant money and bigger sponsorships for next year. We plan to use TouchPoll for years to come! Thanks Lanie!” - Amanda Bush, Miami Design Preservation League/ Art Deco Weekend


"The survey result has been positively received by our director and staff and will be very useful in helping us determine how to spend our marketing dollars next year. The feedback portion was great and provided much useful insight as to what attendees are expecting, and will help us make some positive changes. Overall this was and will be very useful to us." - Vinora Hamilton, Miami Dade Public Library/Art of Storytelling Festival


"The Miami Book Fair International has utilized TouchPoll services for three years.  For an event of our scale with more than 250,000 visitors, it’s important for us to gather information through surveys.  It’s good to know that TouchPoll takes care of all our survey needs and creates easy to read reports.  The information assist us as we continue to make improvements to Miami Book Fair International." -  Delia Lopez. Director of Operations, Miami Book Fair International


"I would like to offer my support and endorsement of Lanie Shapiro and the TouchPoll method of gathering data at events. During my tenure at the CRA, I have worked with Lanie to gather feedback from attendees and local business owners at several events in Hollywood, Florida. She has always delivered the finest service and provided excellent information. Her efforts have helped us understand some of the dynamics at work when people are at play in our destination, and I believe that has helped us focus on providing the best possible experience for visitors as well as the local community. I would highly recommend Lanie Shapiro and her TouchPoll team for any organization seeking reliable polling at any event." - Manuel Pila, Director of Marketing & Communications, Hollywood Florida Community Redevelopment


"We procured TouchPoll's electronic survey services at our event, Jazz On The Green in 2006. We receive a county grant for out-of-area advertising and had wished to collect data to support the growing reach of our event and to validate the percentage of our audience which was from out of the area. The survey that TouchPoll South Florida put together for us was absolutely perfect. They went above and beyond in everything that they did for us. TouchPoll South Florida is a wonderful vendor to work with and seamlessly played a roll at our event. I would highly recommend them and their services to any event or festival."- Renee Bledsoe, Vice Chairman, Jazz On The Green






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